FAQ

Ordering

How do I place an order?
Add the item to your cart and follow the checkout steps. You will receive a confirmation email with your order number as soon as payment is complete.

Can I change or cancel my order?
Yes, as long as it has not shipped. Email johnhunnicutt18@gmail.com with your order number as soon as possible and we will do our best to catch it.

I did not receive a confirmation email.
Check your spam folder first. If it is not there, contact us and we will resend it.

Using the heating pad

How long does the battery last?
Between 5 and 10 hours on a full charge, depending on which heat level you use. Higher heat drains it faster.

Can I wear it under clothes?
Yes. It sits on an adjustable belt around the waist and is slim enough to wear under a jumper or a loose top.

Is it safe to sleep with?
No. Switch it off before you sleep, and do not use it on broken skin. It is a comfort product rather than a medical device, and it is not intended to diagnose or treat any condition. If you are pregnant, have reduced skin sensation, or are managing a medical condition, speak to your doctor first.

Shipping

Where do you ship?
We ship within the United States.

How long will my order take?
Most orders arrive within 9 to 13 days, and around 85% arrive within 14 days. That is the full time from order to doorstep, not processing plus shipping.

How much is shipping?
$8.00, and free on orders of $50 or more.

What if my package is lost, damaged, or just never turns up?
You get a full refund in all three cases. Lost in transit, damaged on arrival, or not delivered within 30 days. Refunded, no argument.

How do I track my order?
You will receive a tracking number by email once your order ships. It can take 2 to 5 days for the first carrier scan to appear, which is normal.

My order arrived in separate packages.
That is normal for multi-item orders and costs you nothing extra.

Returns and refunds

What is your return policy?
Most items can be returned within 30 days of delivery, unused and in their original packaging. See our Return & Refund Policy for the full terms.

Who pays for return shipping?
You do, unless the item arrived damaged, defective, or was not what you ordered, in which case we cover it.

How long do refunds take?
Once we receive and inspect your return, approved refunds are issued to your original payment method within 10 business days. Your bank may take a few days more to post it.

My item arrived damaged.
Contact us within 7 days of delivery with photos of the item and the packaging. We will send a replacement or refund you in full, at no cost to you.

Payment and privacy

What payment methods do you accept?
All major credit and debit cards, plus PayPal, Apple Pay and Google Pay. Available methods are shown at checkout.

Is my payment information secure?
Yes. Payments are processed by our payment provider over an encrypted connection. We never see or store your full card number.

What do you do with my data?
Only what is needed to fulfil your order and answer your emails. See our Cookie Policy and Privacy Policy for the detail.

Do you charge sales tax?
Applicable US state and local sales tax is calculated and shown at checkout.

Still need help?

Email us at johnhunnicutt18@gmail.com and we will get back to you within 1 to 2 business days.