Return & Refund Policy

Last updated: September 7, 2026

If something is not right, we would rather fix it than argue about it. Most items can be returned within 30 days of delivery.

1. Return window

You have 30 days from the day your order is delivered to ask for a return. Requests made after 30 days cannot be accepted.

2. Condition of returned items

Items must come back unused, in their original packaging, with all accessories, cables, and documentation. Items showing signs of use, damage caused after delivery, or missing parts may be refused or refunded only in part.

For hygiene reasons, personal care products that are worn against the body can only be returned if they are unused. This does not affect your rights if the item arrived damaged, faulty, or was not what you ordered.

3. How to start a return

Email johnhunnicutt18@gmail.com with your order number and the reason for the return. We will reply with a return authorisation and the address to send it to.

Please do not post anything back before you have that authorisation and address. The correct return address depends on which warehouse dispatched your order, so an unauthorised return may not reach us and may not be refundable.

4. Who pays return shipping

You pay the cost of return shipping, unless the item arrived damaged, faulty, or was not what you ordered. In those cases we cover it in full and you choose either a replacement or a refund.

Use a trackable service. We cannot refund a return that never arrives.

5. Refunds

Once your return arrives and has been checked, we will email you to confirm whether it was approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may take a few days more to post the credit.

Original shipping charges are not refundable except where the return is the result of our error.

6. Damaged, faulty, or incorrect items

Check your order when it arrives. If anything is damaged, faulty, or wrong, contact us within 7 days of delivery with photographs of the item and its packaging. We will arrange a replacement or a full refund at no cost to you, and in most cases we will not ask you to post the item back.

7. Faults that appear later

If an electrical item stops working through no fault of your own within the first 90 days, contact us. We will repair, replace, or refund it. This is in addition to, and does not limit, your rights under state consumer protection law.

8. Lost or undelivered orders

If your package is lost in transit, or has not arrived within 30 days of your order, you get a full refund. You do not need to return anything and you do not need to prove anything beyond the order number.

9. Items that cannot be returned

Gift cards, and items clearly marked as final sale, cannot be returned.

10. Cancelling an order

You can cancel for a full refund any time before your order ships. Once it has shipped, the return process above applies.

11. Contact

John Hunnicutt, trading as Halden
1344 Allegheny Dr, Blakeslee, PA 18610
United States
Email: johnhunnicutt18@gmail.com