Refund policy

Last updated: August 30, 2026

We want you to be happy with your purchase. If you are not, most items can be returned within 30 days of delivery.

1. Return window

You have 30 days from the date your order is delivered to request a return. Requests made after 30 days cannot be accepted.

2. Condition of returned items

Items must be returned unused, in their original packaging, with all accessories, cables, and documentation included. Items showing signs of use, damage caused after delivery, or missing parts may be refused or refunded only in part.

3. How to start a return

Email johnhunnicutt18@gmail.com with your order number and the reason for the return. Please do not ship anything back before you receive a return authorization and return address from us — unauthorized returns may not be processed.

4. Return shipping costs

You are responsible for the cost of return shipping, unless the item arrived damaged, defective, or was not the item you ordered. In those cases we cover return shipping in full and you may choose either a replacement or a full refund.

We recommend using a trackable shipping service. We cannot issue a refund for a return that never reaches us.

5. Refunds

Once we receive and inspect your return, we will email you to confirm whether it was approved. Approved refunds are issued to your original payment method within 10 business days of approval. Your bank or card issuer may take additional time to post the credit to your account.

Original shipping charges are non-refundable except where the return is the result of our error.

6. Damaged, defective, or incorrect items

Please inspect your order as soon as it arrives. If an item is damaged, defective, or incorrect, contact us within 7 days of delivery with photographs of the item and its packaging. We will arrange a replacement or a full refund at no cost to you.

7. Lost or undelivered orders

If your package is lost in transit, or has not been delivered within 30 days of your order, you receive a full refund. You do not need to return anything and you do not need to prove anything beyond the order number.

8. Non-returnable items

Gift cards and items clearly marked as final sale cannot be returned.

9. Order cancellations

You may cancel an order for a full refund at any time before it has shipped. Once an order has shipped, the standard return process above applies.

10. Contact us

John Hunnicutt, trading as Halden
1344 Allegheny Dr, Blakeslee, PA 18610
United States
Email: johnhunnicutt18@gmail.com